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Hospitals / Patient Satisfaction #1061418

NBC Evening News for Wednesday, Jul 24, 2013
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(Studio: Brian Williams) Report introduced.

(New York: Nancy Snyderman) Efforts at hospitals to offer patients better services and surroundings featured; details given about amenities, including massage and aromatherapy, and about spending on patient satisfaction and how hospitals are held accountable; statement from the American Hospital Assn. quoted. [St. Helena Hospital vice president of patient care Nia LENDARIS†- says patients are guests in our home.] [Patient O'Rourke SWINNEY‡- comments.] [St. Helena Hospital surgeon Dr. Gan DUNNINGTON†- says he feels thoroughly Googled every time a patient walks into his office.] [Maimonides Medical Center Dr. John MARSHALL†- notes the challenges of being responsible for everyone in the emergency department.] [“Forbes” magazine Kai FALKENBERG†- notes one hospital provided Vicodin goody bags to discharged patients.]

Reporter(s):
Williams, Brian;
Snyderman, Nancy
Duration:
00:02:40

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