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(Studio: Peter Jennings) Report introduced.
(New York: John McKenzie) Explanation from American Telephone and Telegraph (AT&T) about yesterday's massive disruption of its long distance service featured; details given of causes of shutdown. [American Telephone and Telegraph (AT&T) chairman Robert ALLEN - says software problem was to blame.] Examples of service problems to businesses cited. [Arizona telemarketing company president Miriam BENSON - comments.] American Telephone and Telegraph (AT&T) ads shown. [Shearson Lehman Hutton analyst Maria LEWIS - says the reputation damage will be severe.]
- Jennings, Peter;
- McKenzie, John
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