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American Agenda (Crime: 911 Emergency System) #151792

ABC Evening News for Wednesday, Dec 21, 1994
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(Studio: Forrest Sawyer) Report introduced.

(No location given: Beth Nissen) The nationwide problems with 911 emergency service systems examined; scenes shown from the San Jose, California, 911 job site; details given of the recent incident in Philadelphia where a teenager died while 911 operators were impatient with the callers; 911 audio calls played. [911 training manager Irene CARROLL, kid Megan LEE, Massachusetts Institute of Technology police researcher Dick LARSON - talk about the 911 services.] [Former Philadelphia 911 operator Osborne WALKER - talks about the job and lack of training for both operators and callers.] The specialized training for San Jose's 911 emergency response service explained.

Nissen, Beth;
Sawyer, Forrest

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