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A Closer Look (Service) Part II #177295

ABC Evening News for Tuesday, Nov 03, 1998
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(Studio: Peter Jennings) The ways in which bad customer service can be a drag on the market introduced.

(Atlanta: Erin Hayes) The case of the decline in customer service at Delta Air Lines in response to hard times examined. [Pilot Captain Bud MUSSER, new Delta president Leon MULLEN - talk about the service problem in the competitive airlines industry.] [University of Southern California professor Warren BENNIS, consumer research scientist John GOODMAN - cite the lessons for business about cost cutting.]

(Studio: Peter Jennings) Tomorrow's segment on service previewed.

Hayes, Erin;
Jennings, Peter

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