CBS Evening News for Thursday, Apr 21, 1983
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(Studio) Report introduced
REPORTER: Dan Rather
(NYC) Banking-by-machine examined; Citibank's experience noted. [Citibank vice president Jeff NEUGERT - notes efficiency of machines.] Deposit limit imposed by Citibank before customer can deal with human teller noted. [TELLER and CUSTOMER - argue point] [CUSTOMERS - criticize lack of personal contact with teller.] Chemical Bank's opposite approach noted. [Chemical vice president Bill TURNER - criticizes Citibank.]
REPORTER: Jane Wallace
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