CBS Evening News for Wednesday, May 15, 1985
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(Studio) Report introduced
REPORTER: Dan Rather
(Augusta, ME) Criticism of Sears, Roebuck's hardsell of appliance maintenance agreements and their apparent worthlessness examined. [Sears salesman Ron IGRISON - feels customers are cheated with maintenance agreements.] [Detroit consumer affairs director Esther SHAPIRO - considers such agreements worthless.] [IGRISON - describes supvrs. "pressure to sell contracts."] [Sears attorney John O'LEARY - denies allegations.] ME suit against Sears discussed. IME attorney general James TIERNEY - accuses Sears of high pressure sales techniques pushing empty agreements.] [O'LEARY - defs. maintenance agreements.] Maine noted also accusing Sears of using bait-and-switch tactics. [Loyola ALBERT - describes her experience with Sears.] [TIERNEY - explains suit.] [O'LEARY responds.]
REPORTER: Eric Engberg
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