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(Studio: Dan Rather) Report introduced.
(Miami, Florida: Bernard Goldberg) General decline in service areas of nation's econ. examined. [WOMAN - complains about airline service.] [Disc jockey Neil ROGERS -leads discussion on service in south Florida.] [Author Benjamin STEIN - notes new attitude toward customers.] [PEOPLE - complain.] [B.L. OCHMAN - describes complaint.] [Ralph NADER - discusses society's new approach to retail sales.] [Eric SEVAREID - equates decline in service with decline of civility.] [STEIN - comments on psychological toll of poor service.]
- Goldberg, Bernard;
- Rather, Dan
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