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Phone Service #311410

CBS Evening News for Monday, Aug 11, 1986
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(Studio: Charles Kuralt) Report introduced.

(NYC: Bruce Morton) New long distance telephone companies reported billing customers for unanswered calls; Gordon Himelfarb's experience with MCI cited as example [HIMELFARB - claims MCI is doing nothing to correct problem.] [Ralph NADER - explains class action suit against MCI, Sprint and others.] [Sprint customer Rachel SUMNER - thinks companies are taking advantage of people.] [MCI spokesperson Gary TOBIN, United States Sprint spokesperson Chris CLOUSER - respond.] [MCI customer Mindy BRANDT - notes company doesn't warn customers.] [Attorney Carolyn Rosenberg SAFER - considers such chgs. and companies' silence unfair.] [Judy BRISCOE - defs. charge customers to help them get refunds.]

Kuralt, Charles;
Morton, Bruce

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