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(Studio: Dan Rather) Report introduced.
(Pinole, California: John Blackstone) Jeremy Dorrison's suing of Starbucks Coffee due to their faulty coffee machines and humiliating treatment of him when he issued a complaint featured. [Business consultant Oren HARARI - comments.] [DORRISON - says he wants respect.] [Starbucks Coffee president Howard BEHAR - says customer service is not about servitude.] [Small business owner Doug McARTHUR - says if his customers weren't happy he wouldn't stay in business.] [Seattle businessman Jack LEWIS, complaining consumer Lee HUBER - comment.]
- Blackstone, John;
- Rather, Dan
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