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(Studio: Tom Brokaw) The problem of "air rage" introduced.
(Washington: Robert Hager) Congressional hearings on the problem of rowdy behavior by airplane passengers examined; statistics cited. [Before Congress, flight attendant Carol KNAFFL; attendants Christa TESS, Dawn HODGES, Renee SHEPARD, veteran pilot Steve LUCKY - cite examples of abuse by passengers.] The reasons for this increase in incidents on the planes and the airlines' refusal to go after unruly behavior outlined.
(Studio: Tom Brokaw) The view of San Francisco police sergeant Joe Riley of out-of-control passengers presented in his own words. [RILEY - recounts a problem on board with a nervous, drunk, unruly passenger.]
- Brokaw, Tom;
- Hager, Robert
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