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(Studio: Tom Brokaw) Report introduced.
(New York: Mike Jensen) Prudential Insurance Company's alleged use of fine print to minimize the claims they must pay their customers examined. [Ben and Celeste BLASCOVICH - says they were told they would not owe money.] [Attorney for Policyholders Michael MALAKOFF - says the customers were defrauded twice.] [Prudential vice president Mark GRIER - says focus groups were used.] [Florida insurance commissioner Bill NELSON - says the forms Prudential used were too complicated.]
- Brokaw, Tom;
- Jensen, Mike
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