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(Studio: Tom Brokaw) Report introduced.
(Chicago: Jim Avila) Increasing numbers of air rage incidents featured. [Passenger John STEEL - complains about a flight; says he was threatened.] [Passenger John DAVIS - says he defended himself against a ticket taker.] [International Airline Passengers Association Hal SALFEN - says the airlines forget who pays their salaries.] [Airline consultant Mike BOYD - says customers feel trapped.]
(Studio: Tom Brokaw) Interview held with "Frequent Flyer" magazine contributing editor Paul Grimes. [GRIMES - explains why travel has changed; says more people fly now; says travel was more comfortable then, but is faster now.]
- Avila, Jim;
- Brokaw, Tom
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