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(Studio: Brian Williams) Problems in getting telephone service due to the high demand introduced.
(Washington: Pete Williams) The difficulties residential customers are having in getting basic telephone service examined; examples cited. [In Denver, James McCOY - explains why it took five months to get connected.] [Florida public counsel Jack SHREVE - says service has gotten worst.] Customer lawsuits against USWest outlined; Qwest television ads shown. [Qwest vice president Tyler GRONBACH, Consumers Union Gene KIMMELMAN - talk about phone service.]
- Williams, Brian;
- Williams, Pete
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