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(Studio: Aaron Brown) Report introduced.
(New York: Beth Nissen) The Ramada Plaza at the JFK Airport in New York City that is known as the "heartbreak hotel" because it was the gathering place for plane crash victims in 1996, 1998, 1999 and now with the crash of Flight 587 featured; details given about how the hotel staff interacts with the crash families; scenes shown from the hotel. [Ramada Hotels CEO Steven BELMONTE - says we have become sensitive to these situations.] [Front desk clerk Gail GALLOWAY, housekeeping supervisor Anita PUNCH, executive chef Michael CIRIACO, housekeeper Maria MATEO (thru translator), waiter Franklyn POLONIA, housekeeper Franklin DIAZ - comment on what happens at the hotel.]
- Brown, Aaron;
- Nissen, Beth
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