CBS Evening News for Friday, Nov 08, 2002
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(Studio: Dan Rather) Report introduced.
(San Diego: John Blackstone) Unauthorized charges to customers from telephone companies examined; details given of charges by SBC Pacific Bell for DSL high-speed Internet services that customers never received. [Former SBC Pacific Bell employee Ricardo CONTRERAS- comments on the company’s push to sell DSL.] [Utility Consumers’ Action Network Michael SHAMES- says SBC was selling DSL when they knew they had difficulties providing the service.] [SBC Pacific Bell customer Heidi NEWELL- comments on charges to her phone bill.] [California Public Utilities Commission Gary COHEN- says the hunger for more market share is pushing companies to the edge.]
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