NBC Evening News for Sunday, Nov 21, 2004
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(Studio: John Seigenthaler) Report introduced.
(West Nyack, New York: Tom Costello) Retail sales policies against customer returns featured; details given about software monitoring of item returns. [Shopper Lauren BAUMHOWER- shows off her clothes; comments on Express's return system.] [The Return Exchange Mark HALINSKI- explains how returns are analyzed.] Statement from the Express about return patterns quoted. [Privacy advocate Donna BEBEE- questions return policies.]
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