× The Vanderbilt Television News Archive is currently closed to in-person research, but is still fulfilling loan requests. For the latest information about COVID-19 (coronavirus disease), visit vu.edu/coronavirus.
Search the Archive

Communication / Internet Phone Service / 911 Breakdown #790484

NBC Evening News for Thursday, May 19, 2005
View other clips in this broadcast →

Material supplied by VTNA may be used for educational analysis or research only. Any editing, reproduction, publication, rebroadcast, public showing or public display may be prohibited by copyright laws. For any such use, please visit NBC NEWS Archives XPRESS.

(Studio: Brian Williams) Report introduced.

(Dallas: Jim Cummins) The unreliability of the 911 emergency service from Internet phone providers featured; details given of the Texas lawsuit against Vonage Holdings Corp. after Joyce John†† could not reach 911 when her parents, Peter and Sosamma John††, were shot. [Deltona, Florida, parents Cheryl & Joseph WALLER††- comment on their infant daughter’s death because they couldn’t reach 911; describe how their call was routed.] [Vonage vice president Brooke SCHULZ††- says we don’t control the outcome of the call.] [Joyce JOHN – says we assume 911 is included in all phone services.] The FCC’s order for Internet phone services to connect customers to 911 noted. NOTE: Local weather bulletin on screen.

Williams, Brian;
Cummins, Jim

Note to sponsor members: The Vanderbilt Television News Archive video player requires a modern operating system and browser to work properly. If you are experiencing playback problems, check the minimum requirements and adjust your setup accordingly. After adjustments, if you continue to experience problems, please contact us.

Welcome! Above is the abstract of the item that you're interested in viewing from the Vanderbilt Television News Archive's collection. You have three options if you'd like to view this item:

  • You may request a loan of this video by registering on our website and placing an order.
  • You may visit the Television News Archive on the Vanderbilt campus to view on-site from the Archive's collection.
  • If you are associated with a college or university, you may ask your library if they would like to become a sponsor, which would give students and faculty at your institution the ability to view items from our collection.

If you believe that you are associated with a sponsoring college or university and have received this message in error, please let us know.