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Communication / Internet Phone Service / 911 Breakdown #790484

NBC Evening News for Thursday, May 19, 2005
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(Studio: Brian Williams) Report introduced.

(Dallas: Jim Cummins) The unreliability of the 911 emergency service from Internet phone providers featured; details given of the Texas lawsuit against Vonage Holdings Corp. after Joyce John†† could not reach 911 when her parents, Peter and Sosamma John††, were shot. [Deltona, Florida, parents Cheryl & Joseph WALLER††- comment on their infant daughter’s death because they couldn’t reach 911; describe how their call was routed.] [Vonage vice president Brooke SCHULZ††- says we don’t control the outcome of the call.] [Joyce JOHN – says we assume 911 is included in all phone services.] The FCC’s order for Internet phone services to connect customers to 911 noted. NOTE: Local weather bulletin on screen.

Reporter(s):
Williams, Brian;
Cummins, Jim
Duration:
00:03:00

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