NBC Evening News for Monday, Jan 28, 2008
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(New York: Savannah Guthrie) The decision of some companies that outsourced work overseas to bring the jobs back to the US featured; call posted on YouTube played; details given of the trend toward home-based customer service agents. [Airline customer Bob LONCARIC- comments on getting bad service from an overseas call center.] [Alpine Access CEO Chris CARRINGTON- notes companies are looking to bring jobs back.] [1-800-Flowers CEO Jim McCANN- comments on his agents.] [Home agent Adrianne VAISER- say it’s a money-saving thing to work from home.]
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