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(Studio: Randi Kaye) The outrage over airlines problems due to the Winter Weather reviewed; scenes shown from the New York City airports. [Yesterday, five TRAVELLERS - complain.] Continental Airlines phone message played and Cathay Pacific apology to passengers quoted. [MIT center for transportation and logistics Yossi SHEFFI- says the system is not broken.]
(Studio: Randi Kaye) Live discussion held with Boyd Group airline analyst Michael Boyd and Assn. for Airline Passenger Rights Brandon Macsata about the airport problems. [BOYD - says options were limited as the runways were shut down; suggests airlines could be better prepared; blames silly regulations and the Transportation Department.] [MACSATA - says the airlines should have been prepared; suggests what could have been done; blames airlines for an outdated business model.]
- Kaye, Randi
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